June 2012 ~ Windows Support Phone

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From: "FierceCable" <editors@fiercecable.com>
Date: Jun 29, 2012 10:27 AM
Subject: | 06.29.12 | Former Charter CTO to run Motorola's home business
To: <john.sokol@gmail.com>

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June 29, 2012
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eBook: Carrier WiFi Strategy

This eBook from FierceCable will examine the competitive landscape for carrier WiFi, the costs of building WiFi access points, and how the technology may be used to deliver advanced services. Click here to Download now!

Also Noted: Spotlight On... FCC to track how disasters impact VoIP and broadband Internet services
Waller Capital names Christine Frank managing director; Time Warner Cable sponsors D.C. interns and much more...

On the Hot Seat:
Cox COO Jill Campbell details strategy for 'right sizing' cable subscribers
One of the first cable MSOs to implement broadband meters designed in part to encourage Internet subscribers to upgrade to a premium tier, Cox Communications is working to stay ahead of the game with packaging and customer service strategies. Chief Operating Officer Jill Campbell details these strategies in an interview with Steve Donohue of FierceCable. Read more...

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News From the Fierce Network:
1. Week in research: Broadband subscriptions pass 600M; smart home opportunity broadens
2. Hawaiian Telcom adds Universal Sports content to its IPTV lineup
3. National Weather Service starts sending alerts to handsets

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Today's Top News

1. Motorola Mobility president Dan Moloney resigns; former Charter CTO Fawaz to run home business

By Steve Donohue

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Motorola Mobility president Dan Moloney and CTO Geoff Roman are resigning, and will be replaced by former Charter Communications (Nasdaq: CHTR) executives Marwan Fawaz and Matt Bell, a source told FierceCable Thursday afternoon.

Moloney

Moloney, a 30-year veteran of Motorola and predecessor General Instrument, will stay at the company through mid-July. Fawaz, who had been CTO at Charter and Adlephia Communications, started his new job as EVP of Motorola's home business Thursday, the source said.

Bell, who was VP of IP network and development at Charter, had been working with Fawaz at a Denver-based cable technology consulting firm Serepta Advisors. The cable executives had just announced the formation of Serepta in May at The Cable Show convention in Boston.

Google (Nasdaq: GOOG) closed its acquisition of $12.5 billion acquisition of Motorola Mobility in May.

Motorola Mobility said that Moloney was leaving the company to pursue other opportunities. "Dan has led the company through one of the most exciting periods in its 84-year history--and in the last two years, revived Motorola's innovation and drove the company's evolution into a software and network technology leader in the home ecosystem," Motorola said in a statement. "We thank Dan for all of his contributions to Motorola and to the industry at large."

Read more about: Charter Communications
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2. Dish to replace AMC, IFC and WE with free movies, HDNet and Style

By Steve Donohue

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Dish Network (Nasdaq: DISH) said Friday morning that it'll replace AMC, IFC and WE with programming from Mark Cuban's HDNet and Comcast's (Nasdaq: CMCSA) Style Network.

The move is a result of a carriage dispute with AMC Networks, which Dish says is demanding an exorbitant increase in its license fee to carry the three cable networks. Dish's contract with AMC is scheduled to expire Saturday at 11:59 p.m. ET.

Dish will replace AMC, the network formerly known as American Movie Classics, with commercial free movies from HDNet Movies. The satellite TV provider said it'll replace women's network WE with Style, the fashion network launched by E! Entertainment in 2004. And it'll replace IFC, also known as Independent Film Channel, with HDNet.

"A significant portion of any pay-TV bill goes to fees for content providers like AMC Networks," Dish SVP of programming Dave Shull said in a statement. "AMC Networks requires us to carry low-rated channels like IFC and WE to access a few popular AMC shows. The math is simple: it's not a good value for our customers," he added.

Losing Dish's 14 million subscribers is a significant blow to AMC, and it will likely reduce its ad revenue. AMC may also lose distribution in AT&T (NYSE: T) U-verse TV homes. The telco's carriage deal with AMC is also scheduled to expire Saturday night.

The replacement programming Dish announced may not be permanent, and could be hardball negotiation tactic. If enough Dish subscribers complain, the company will likely eventually renew its carriage deal with AMC.

AMC officials didn't immediately respond to a request for comment Friday morning.

For more:
- see the Dish release

Read more about: IFC, Hdnet, Dish
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3. Comcast trademarks 'The Future of Awesome' slogan

By Steve Donohue

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Comcast (Nasdaq: CMCSA) trademarked a new slogan, "The Future of Awesome," that it may be able use to market advanced products such as its Xfinity X1 digital video service.

According to a trademark application obtained by FierceCable, Comcast wants to be able to use "The Future of Awesome" to market every product that it offers, including cable TV, video-on-demand, high-speed Internet, telephone, and home security and automation services. The MSO filed the application at the U.S. Patent & Trademark office on June 21.

Comcast has increased its marketing budget to advertise its Xfinity products. The company spent $1.3 billion on advertising during the first quarter, according to Kantar Media.

It's not clear how soon Comcast may begin using "The Future of Awesome" slogan in marketing materials. Comcast officials didn't immediately repond to a request for comment on Friday.

Read more about: Trademark, Comcast
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4. Boxee uses FCC to get Comcast's attention

By Jim Barthold

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There's probably no simpler way to say this than the squeaky wheel gets the grease--especially in Washington, D.C.--where online video provider Boxee has managed to bring attention and possible resolution to cable's basic tier encryption policies and, perhaps, resurrect the AllVid initiative, research firm IMS Research said.

Boxee's contention, placed before the Federal Communications Commission, was that cable and specifically Comcast (Nasdaq: CMCSA) was not allowed to encrypt its basic tier of cable programming because it interfered with over-the-top video providers like Boxee.

After some wrangling and some play by the FCC, the two have apparently reached an agreement that calls for the creation--or resurrection--of an Ethernet-Digital Transport Adapter (E-DTA) can be used to deliver cable signals using DLNA protocol and breathes new life into the gasping AllVid initiative.

It is "an entirely new class of TV gateway server and set-top box … clearly related to the now-dormant proposal for AllVid, which also relied on a box to translate from the cable TV signal to DLNA," IMS Research senior analyst Stephen Froehlich said in a news release. "The E-DTA would be the simplest conceivable form of TV gateway server."

It would also, apparently, clear up the problem of opening basic cable tiers to OTT providers like Boxee.

"The essence of the solution is that cable companies will be able to move forward with encryption and that consumers will be able to continue to rely on devices such as the Boxee Box to access basic cable," Boxee press relations manager Liz Dellheim told IMS. "We have no information regarding timing. We presented the proposed solution to the FCC and will have to wait and see how the FCC takes it from here."

For its part, Comcast conceded in an ex parte filing with the federal agency that the negotiated solutions with Boxee "involves the development as soon as possible of a high definition digital transport adapter with an Ethernet connector (that) would enable a customer with a third party device to access basic tier channels directly through an Ethernet input on such third-party device or via the home network, and to change channels remotely in the E-DTA via a DLNA protocol."

Long-term, Comcast's filing said, "involves creation of a licensing path for integrating DTA technology into third party devices (that) could access encrypted basic tier channels without the need for a cable operator-supplied DTA or set-top box."

For more:
- see the Boxee release
- read the company's ex parte filing

Read more about: Comcast, boxee
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5. Bronx Cablevision technicians reject proposal to join CWA

By Steve Donohue

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Five months after Cablevision (NYSE: CVC) employees in Brooklyn, N.Y., voted to join the Communication Workers of America, field technicians in the Bronx rejected a proposal to join the union.

Thursday's vote, in which 74 percent of Cablevision technicians in the Bronx rejected the proposal to unionize, is a victory for CEO Jim Dolan, who had been encouraging employees to "give management a chance" to show them that it cares about their interests before signing a union card.

"Cablevision employees have spoken loudly and clearly that they value their direct relationship with the company, especially in this period of change, growth and dynamic opportunity. Our Bronx employees gave this matter careful consideration and independently and overwhelmingly rejected the CWA's campaign of misinformation and false promises," Cablevision said in a statement.

The vote miffed officials at CWA, who accused Dolan of pressuring employees to reject the union proposal through "high-pressure meetings and underhanded tactics." In a statement, the union said Dolan played the role of "intimidator-in-chief."

For more:
- see the Cablevision release
- Crain's New York Business has this story

Read more about: Cablevision
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Also Noted

SPOTLIGHT ON... FCC to track how disasters impact VoIP and broadband Internet services

The FCC said Friday that its Disaster Information Reporting System (DIRS) can now accept information about outages at VoIP and broadband Internet services that are caused by hurricanes and other disasters. DIRS is a voluntary, Web-based program that is administered by the Public Safety and Homeland Security Bureau.

"The expansion of DIRS to interconnected VoIP and broadband Internet services recognizes that consumers, businesses, and government agencies increasingly rely on broadband and interconnected VoIP services for everyday and emergency communications needs, including 9-1-1 services," the FCC said in a public notice. Read more

Cable industry news from across the web:

> Waller Capital Partners, one of top brokers of cable deals, named Christine Frank managing director. Frank joins Waller after a stint at Compass Advisors, and worked earlier as sector head for cable, satellite and publishing at Bank of America. News release

> Time Warner Cable is partnering with the Congressional Hispanic Caucus Institute to sponsor four interns working in Washington, D.C., this summer. News release

> Stream TV Networks said it is partnering with Konka and BOE to distribute Ultra-D TVs capable of delivering 3D programming without glasses in China. News release

And finally … Comcast said it'll offer coverage of the presidential election in Mexico this weekend through more than a dozen networks available in its Xfinity MultiLatino package. News release

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> Webinar: Changing the face of digital signage using wireless technology

Digital signage is one of the fastest growing areas of M2M and operators have signed deals with technology companies to embed their wireless technology into kiosks, billboards, and digital displays. This webinar will identify market opportunities, highlight technologies being used today and in the future and will also identify critical success factors when integrating wireless technology into these types of deployments. Register now!

Jobs

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> Mobile and Online Client Experience Designer - H&R Block in Kansas City, MO

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> Manager, Revenue Processing - Greater Los Angeles Area - Muve Music

This role is responsible for Muve revenue assurance, royalty revenue reporting and subscriber billing data collection. The manager will define, document and manage the billing data acquisition process for Muve Music, supporting a subscriber base of millions. 5 years of proven business & data analysis experience and highly analytical with ability to create dashboards and reports (based on multiple data sources) that will generate insights in order to help run the business is required...Learn more.

> Senior Project Manager - Atlanta, GA – Cox Communications

This position manages the development and implementation of projects/programs to meet business process initiatives, process improvement, product launches, other strategies and objectives and analyzes existing project management methods to promote effective operations through standardization, improvement, simplification, discontinuance, or other methods. Requires BS/BA in related discipline (i.e., Business, IT, Engineering)...Learn more.

> Sales Engineer - Cox Business - Irvine, CA – Cox Communications

The Sales Engineer promotes, sells, and retains commercial business solutions for voice, data and video. Target customers include small, medium and large businesses, educational, government, carrier and national accounts, as well as other specific market verticals (such as hospitality). Typically requires BS/BA or Associates degree in related discipline...Learn more.

> Cox Media Local Sales Mgr III -San Diego, CA – Cox Communications

This position maximizes revenue from all revenue categories and provides leadership and vision to develop a strong sales culture. Also recruits, manages and develops a high performance sales team that provides marketing solutions. Requires BS/BA in related discipline; some disciplines may only require Associates degree. Generally 3 to 5 years experience in related field. Certification is required in some areas...Learn more.

> Database Administrator (DBA)- Wichita, KS - Cox Communications

This position is responsible for the complete process of database design and operations, including systems analysis and maintenance, security, backup and restoration, and system configuration. Also conducts end-to-end plan design, controls production, and implements and monitors systems. Typically requires BS/BA or Associates degree in related discipline or 2 years of relevant work experience...Learn more.

> Manager, Sales Strategy - Atlanta, GA – Cox Communications

The purpose of the Manger, Sales Strategy is to serve as the primary contact in Atlanta to develop and articulate sales strategy as it relates to the product lifecycle on existing and new products, with a focus on the Verizon Wireless partnership and Wi-Fi deployment. This role will also provide/educate sales strategy to all Atlanta boundary partners. Bachelor's degree and 7+ years business experience including project management and sales operations required...Learn more.

> Product Launch Manager - Atlanta, GA – Cox Communications

The Product Launch Manager is a critical position within Cox Operations which is ultimately accountable for successful delivery of end to end quality solutions. The product launch manager will be responsible for successfully deploying new products to the customer operations teams with a focus on wireless products under the Verizon Wireless Partnership and Wi-Fi products. Call Center experience managing call center projects or other customer facing experience is required...Learn more.

> Executive Director, Financial Operations-Client Support - Atlanta, GA – Cox Communications

This position will develop and lead a team of 15 Business Operations professionals including 3 Directors, managers and analysts supporting the Corporate Operations Teams and act as liaison to Field Business Operations Teams in an effort to meet OCF and OFCF goals. At least 10 years management experience leading a Finance or FP&A team required...Learn more.

> SVP & General Manager, New England - West Warwick, RI – Cox Communications

Key responsibilities include to support the strategic re-alignment of key business functions (i.e. Marketing, Sales, Cox Business, Cox Media) through the necessary co-dependencies, interactions, collaborations and partnerships with key stakeholders and to minimize organizational and business impact. Also, this role acts as the local auditor of the implementation, results and impact of changes in programs or offers to customers in to the market...Learn more.

> Supervisor, Sales Operations - Las Vegas, NV – Cox Communications

This position is responsible for providing support and leadership to Sales Support staff to ensure orders are scheduled appropriately, installed accurately and on time and ensures that the Sales Support staff provides support for the Cox Business Services customer base and Sales Team. In addition, will be responsible for the coordination of all sales reporting functions and works with direct reports to maintain a high level of customer satisfaction...Learn more.

> Central Systems Technician I - Springfield, VA – Cox Communications

This role installs, implements and maintains the Cox Communications Northern Virginia SONET, Data, and DWDM networks and works in concert with the Commercial Business Services (CBS) Unit and the Network Architecture team to assure timely and accurate deployment of customer circuits. Also ensures that the Cox Communications network is maintained and operated to perform in accordance with the service level expectations of all internal and external customers...Learn more.

> LTE Project Manager II Job - Bellevue, WA, USA – Yoh

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> Telecom Project Administrator Job - Plano, TX, USA – Yoh

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> Telecom Site Acquisition Manager Job - Plano, TX, USA – Yoh

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> Project Coordinator Job - Overland Park, KS, USA – Yoh

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> Business Solution Representative - Chinle, Arizona - Navajo Tribal Utility Authority

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> Sales Engineer - Chinle, Arizona - Navajo Tribal Utility Authority

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> Telecom Supervisor - Ft. Defiance, Arizona - Navajo Tribal Utility Authority

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> Senior Wireless System Technician - Shiprock, New Mexico - Navajo Tribal Utility Authority

This position works with field technicians in maintaining ZTE LTE, CDMA 1X, EvDO, GSM, UMTS sites and must have advanced knowledge of ZTE Core products, MME, P/S-GW, IMS, MSCe, MGW. 4 years' work experience in telecommunications or data networking required...Learn more.

> Wireless System Technician - Shiprock, New Mexico - Navajo Tribal Utility Authority

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©2012 FierceMarkets This email was sent to john.sokol@gmail.com as part of the FierceCable email list which is administered by FierceMarkets, 1900 L Street NW, Suite 400, Washington, DC 20036, (202) 628-8778.

Editor: Steve Donohue, VP Sales: Jack Fordi, Publisher: Jason Nelson.